How to Fix / Solve Sorry There Was a Timeout Utilizing The Database in Epic Games

How To Resolve “Sorry There Was A Timeout Utilizing The Database” Error In Epic Games

How To Resolve "Sorry There Was A Timeout Utilizing The Database" Error In Epic Games

News: Epic Games is a popular platform for desktop gamers, offering a wide range of games that can be purchased and downloaded through the Epic Games Store via the Epic Games Launcher. Additionally, the platform provides a chat platform for users to communicate with each other.

The Error Message

Some users on Windows 10 or Windows 11 computers have reported encountering an authentication issue when trying to log in to the Epic Games Launcher. They receive an error message saying “Sorry, There Was a Timeout Utilizing The Database.”

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Potential Causes

This error pertains to login authentication and manifests when the login request cannot establish a connection with the Epic Games database. Typically, it arises due to disruptions in communication with the Epic Launcher server. The following are potential underlying factors:

1. Incorrect Login Credentials: Authentication errors can occur when login credentials are mistyped or inaccurately entered.

2. Network Connection Problems: Interruptions in network connectivity can impede communication between the login request and the database server.

3. Database Errors: Issues within the Epic Games database may obstruct successful login attempts.

4. Epic Games Server Downtime: If the Epic Games server experiences downtime, it can lead to timeout errors when attempting to log in.

5. Corrupted Game Files: Login errors may result from a corrupted or damaged Epic game file.

Steps To Fix The Error

To troubleshoot and resolve the timeout error in Epic Games, follow these steps:

1. **Check Your Internet Connection:** First, make sure you have a stable internet connection. Weak or intermittent connections can cause timeout errors. Test your internet speed by visiting a speed testing website. Your download speed should be above 2 Mbps for a stable connection. If it’s lower, try restarting your router or switching to a different network.

2. **Verify Epic Launcher Server Status:** Determine whether the error originates from your end or the Epic Launcher server. Check the server status by visiting the Epic Games status page. If the server is down, the issue will likely be resolved automatically within two hours.

3. **Verify Your Epic Games Account Credentials:** Double-check your login credentials for errors or typos. Pay attention to the use of capital letters or symbols when entering your username and password. If you recently changed your login credentials, wait at least 15 minutes for the changes to take effect before attempting to log in.

4. **Clear App Data on Windows PC:** If the error persists, try clearing the app data for Epic Games. Press Windows+R to open the Run command box. Type “%localappdata%” and click OK. Locate and open the Epic Games folder. Delete the folders inside the Epic Games folder. Afterward, relaunch the Epic Games application and try logging in again.

5. **Repair Epic Game Files on Windows PC:** Repairing the Epic Game files can help resolve issues with corrupted or defective files. Search for “Control Panel” in the search bar and open it. Under the “Programs” option, click on “Uninstall a program.” Right-click on Epic Games in the list and select “Repair” from the menu. Wait for the process to complete, then restart your PC. Launch Epic Games again and try logging in. You should be able to access your game successfully.

By following these steps, you should be able to resolve the “Sorry, There Was a Timeout Utilizing The Database” error in Epic Games. Ensure a stable internet connection, verify your login credentials, check the server status, clear app data, and repair Epic Game files if necessary. These troubleshooting steps should enable you to log in successfully and enjoy your favorite games on Epic Games without interruptions.


Q: Why am I receiving the “Sorry, There Was a Timeout Utilizing The Database” error in Epic Games?

A: This error occurs when the login request fails to retrieve the necessary data from the database server due to incorrect login credentials or network issues causing interruptions in communication.

Q: How can I fix the timeout error in Epic Games?

A: You can fix the timeout error by checking your internet connection, verifying your Epic Games account credentials, checking the server status, clearing app data, and repairing the Epic Game files if necessary.

Q: What should I do if the error persists after following the troubleshooting steps?

A: If the error persists, you can try logging in with another device to see if you can access your Epic Games account without any issues.

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